This page is intended to inform the users of this site about how to manage it with regard to the processing of their personal data, as required by art. 13 and 14 of the European Regulation n.679 / 2016 - General Data Protection Regulation. This informative report respects and fully complies with the Recommendation no. 2/2001 that the European authorities for the protection of personal data adopted on 17th May 2001. They gathered in the Group established by art. 29 of the directive n. 95/46 / EC to identify some minimum requirements for the online collection of personal data and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they link to web pages, regardless of the purpose of the link. By consulting this site, it possible to process data concerning identified or identifiable persons.
We specify that the consent processes will be evident, brief and easily understandable; if the original conditions, for which consent was requested,  should change, for example if the purpose of data processing should change, a further consent will be required according to European Regulation no. 679/2016. It is also specified that all the consents collected will be kept separate from any other corporate document.
Your personal data will not be disclosed and you are granted the exercise of the rights referred to in Art. 11-20 of the European Regulation n. 679/2016 by writing to the e-mail address

The owner of the data processing is ANTICA CERAMICA LAVENO S.R.L. with registered office in viale de Angeli, 46 – 21014 Laveno Mombello (VA), Mr. Steano Besani, the director, is responsible for the data processing.

The treatments connected to the web services of this site take place at the aforementioned location and at the site of the service provider; they are handled only by company personnel, or by persons in charge of occasional maintenance operations.
All data acquired through the online services offered by ANTICA CERAMICA LAVENO S.R.L. will not be communicated or disclosed to other subjects without the declared consent by the user. The personal data provided by users who request dispatch of informative material (requests for information, etc.) are used only to perform the service or provision requested and are communicated to third parties only if this is necessary for this purpose.

Types of data that can be acquired

Navigation data
Our computer systems and software procedures, used to operate this website,  acquire some personal data, whose transmission is implicit in the use of Internet communication protocols.
The above mentioned information is not specifically collected to be associated with identified interested parties. Nevertheless, through data-processing and association with data held by third parties, the users could be identified.
This kind of data includes IP addresses or domain names of the computers used by users while connecting to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters concerning the operative system and the user's computer environment.
These data are used with the sole purpose of obtaining anonymous statistical information about the use of the site and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical IT crimes to the detriment to the site and may be presented to the Judicial Authorities, if they explicitly request them.

Data voluntarily provided by the user
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to reply, as well as any other personal data included in the message, and data collected through data collection forms dedicated to online services.
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific security measures are adopted to prevent data loss, illicit or incorrect use and unauthorized access.


Instruction art.13 EU Reg. 679/2016
(updated to 25/05/2018)

Data source and purposes of data processing 
The personal data in our possession are collected directly by individual customers during the compilation of the information request form, when booking on our website, by telephone or in the presence and / or through tour operators, by on-line platforms / travel websites or other business partners. Personal data are processed within the normal activity of our company to meet your requests and needs; for direct marketing activities through the e-mail address provided by you for sending promotional material and offers related to the services provided by our facility, prior explicit consent. Users' data are collected and used to allow navigation on the site, to improve the browsing experience and to respond to any requests and communications from users. A data processing is necessary for the definition of the contractual agreement and for its subsequent implementation according to your specific requests and needs. The conferment of data during the booking process could entail the processing of particular, so-called sensitive data entered by you in the notes section; for this reason we are requesting you an explicit consent. In case of refusal to provide personal data, we will not be able to confirm your reservation. The data processing will cease upon departure, but some of your personal data may or must continue to be processed in order to fulfill the obligation set forth in the "Italian TULP Law about Public Security Laws", to comply with current administrative, accounting and tax obligations, to accelerate registration procedures in case of your subsequent stays in our hotel.
The data collected may be used, anonymously, also for the preparation of studies and statistical research for the use of Hotel de Charme Laveno. In this regard, the site is monitored through the Google Analytics system, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer to allow the site to analyze how users use the site. The information generated by the cookie about your use of the site (including your address IP) will be transmitted to and stored on Google's servers. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activities for Hotel de Charme Laveno and providing other services relating to website activity and internet usage. On this site the advertising display function of Google Analytics is active, which allows to obtain demographic data (age and sex) and interests of users. These data are used exclusively by Hotel de Charme Laveno for the sole purpose of improving the services offered. Using the Ads Settings, visitors can disable Google Analytics for display advertising.

Cookies and Javascript Codes
These are computer records of information transmitted from a web server to the user's computer for future identification of such computer at the time of future visits to the same website. These tools help to facilitate the analysis of traffic on the web, allow the correct operation of the site and allow web applications to send information to individual users.
Session cookies used on this site avoid the use of other technologies that could compromise the privacy of users' browsing and do not allow the acquisition of personal identification data. At any time, the user can delete cookies from their system, in different ways depending on the browser used, or set your browser to not accept cookies and disable javascript. In this case, however, the correct operation of all the tools that the site makes available to you, including the possibility of booking at the hotel online, is not guaranteed.

Data processing methods
The data will be processed by using appropriate tools to guarantee security and confidentiality and can be carried out not only by means of manual tools but also through IT and telematic tools , necessary to record, manage and transmit the data. We also inform you that the personal data referred to you will be treated in a lawful and correct way; they will be collected and registered for specific, explicit and legitimate, exact and, if necessary, updated, relevant, complete and not excessive purposes in relation to the formalities of the data processing. We do not intentionally collect personal information about persons under the age of 18. The parent or legal guardian should not allow their child to enter personal information without their consent.

Categories of subjects to whom data can be communicated
We inform you that the personal data provided by you during your stay may be communicated to persons who perform functions which are strictly connected or instrumental to our activity, functions that must therefore be considered fundamental for the operation of our facility. They are the Authority of Public Security,  appointed bodies; companies or professional bodies entitled to fraud control and debt collection;  banks and credit institutions in the context of the financial management of the company;  insurance companies;  persons charged with the auditing of the financial statements and administrative persons, tax and contractual consultants. Your personal data (name and surname, room number) can be communicated to our suppliers in order to offer you the requested service: concierge, room cleaning services. Your data will not however be disseminated.

Retention period
Your data will be kept only for the time necessary to process your request and, if requested, to send promotional material and offers, until the consent is revoked. You can withdraw your consent at any time

Rights of the interested party
Finally, we inform you that you will be able to access your personal data at any time and you may request their correction, cancellation or limitation or you may oppose the data processing by our structure. For the withdrawal of the consent it will be sufficient to send the request to the e-mail address

Consequences of a possible refusal to provide your data
We also point out that any refusal to provide your data, at the time of collecting the information, may result in the objective impossibility for our company to comply with legal and / or contractual obligations connected with the performance of our activity.

Further information can be requested at our facility.
The data controller is ANTICA CERAMICA LAVENO S.R.L., the person in charge of the data processing is Stefano Besani, domiciled for the position at the company. Tel. +39-0332-667313

Links to other websites
This privacy statement refers exclusively to the Site ( The Site contains links to third-party websites, with respect to which Hotel de Charme Laveno does not exercise any form of control. Hotel de Charme Laveno will not be in any way responsible for the processing of personal data made by such third parties.