Useful information

Know before you go

  • Check-in is from 2:00 pm on the day of arrival.
  • Check-out time is by 11:00 am on the day of departure.
  • In case of departure before 7:00 am, please notify us the previous evening.
  • If you wish to extend your stay in the room, late check-out is available on request.
  • We are a non-smoking hotel.
  • Remember that you can also access the wellness area on the day of departure.
  • Complimentary breakfast is provided on the day of arrival.


Cancellation penalties

To ensure maximum flexibility, cancellations made up to 72 hours before arrival do not include any penalty for all of 2020.
In case of cancellations made less than 72 hours before arrival, early departure or no-show, a penalty equal to 100% of the total amount will be charged.
For stays longer than 3 nights, a one night deposit is required 3 days before scheduled arrival.
You may make date changes up to 3 days before your expected arrival.
A Visa or MasterCard credit card number is required to guarantee your reservation. Remember to include the expiration date.

Pets
Small pets are welcome with prior arrangement and at a cost of € 15 per day, excluding food. To ensure the tranquillity of all guests, pets are not allowed to enter the restaurant, bar or wellness area. If extra room cleaning is required, we reserve the right to charge an additional fee of € 100. Thank you for your understanding.

Payments and bank details

Antica Ceramica Laveno Srl
Banca Monte dei Paschi di Siena S.p.A
Bolzano branch - 270
IBAN: IT21 M 01030 11600 000000764508
BIC / SWIFT CODE: PASCITMMBOZ

You can pay for your stay in cash (up to € 2,999.99), by debit and credit card (Visa or MasterCard). Bank checks are not accepted.

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