Useful information

• Check-in is from 2:00 pm on the day of arrival.
• Check-out time is by 11:00 am on the day of departure.
• In case of departure before 7:00 am, please notify us the previous evening.
• If you wish to extend your stay in the room, late check-out is available on request.
• We are a non-smoking hotel.
• Remember that you can also access the wellness area on the day of departure.
• Complimentary breakfast is provided on the day of arrival.
• The tourist tax is not included in the rate and is € 2.50 per night per guest over 14 years old.

Terms and Conditions / Cancellation Penalties 2024/2025

In order to proceed with the reservation, it is necessary to pay a deposit equal to 30% of the total amount within 7 days after receiving the confirmation email. When making the bank transfer, please specify that it is a deposit and include the reservation dates. The reservation will be considered effective as soon as we receive the correct amount and send you a confirmation email.
For reservations made a few days before the departure date, we will provide a secure link for making the deposit payment by credit card.
In case of cancellations made within the specified terms, only the amount corresponding to management fees, which is €35, will be retained.

Cancellation Policies

For stays with arrival from May 15 to October 16, 2025, the following conditions apply:

• Up to 15 days before arrival, the cancellation is free.
• From 14 to 7 days before arrival, 50% of the total stay cost will be charged.
• Within 6 days before the arrival date and in case of no-show, late arrival, or early departure, the entire cost of the stay for each reserved room is required.

The stay period can be changed free of charge up to 15 days before arrival.

For stays from March 28 to May 14 and from October 17 to December 23, 2025, you can cancel the reservation free of charge up to 2 days before arrival. In case of late arrival, early departure, no-show, or cancellations within 2 days before the arrival date, the full amount of the stay will be charged.

The tourist tax is not included in the rates.

Pets

Small pets are welcome with prior arrangement and at a cost of € 15 per day, excluding food. They have access to the restaurant and bar if they are registered in advance and confirmed by us. However, to ensure the peace and quiet of the guests, they are not allowed to enter the wellness area. If extra room cleaning is required, we reserve the right to charge an additional fee of € 100. Thank you for your understanding.

Payments and bank details

Antica Ceramica Laveno Srl
Banca Monte dei Paschi di Siena S.p.A
Bolzano branch - 270
IBAN: IT21 M 01030 11600 000000764508
BIC / SWIFT CODE: PASCITMMBOZ

You can pay for your stay in cash (up to € 4.999), by debit and credit card (Visa or MasterCard). Bank checks are not accepted.

Travel insurance

A cancellation is never a happy experience for anyone. Protect yourself from unpleasant penalties by signing up for Allianz travel insurance (link here) and enjoy the wonderful anticipation of your holiday in complete serenity.