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Useful information

Know before you go

  • Check-in is from 2:00 pm on the day of arrival.
  • Check-out time is by 11:00 am on the day of departure.
  • In case of departure before 7:00 am, please notify us the previous evening.
  • If you wish to extend your stay in the room, late check-out is available on request.
  • We are a non-smoking hotel.
  • Remember that you can also access the wellness area on the day of departure.
  • Complimentary breakfast is provided on the day of arrival.
  • The tourist tax is not included in the rate and is € 2.50 per night per guest over 14 years old.


Terms and conditions

In order to confirm the reservation a deposit of 30% of the total amount is required within the next 7 days of reservation by bank transfer.
(Please state your name, surname and arrival date in the transfer description).
As soon as we receive the deposit, we will send you the final reservation confirmation.
For last minute bookings, you will receive a secure link to pay the deposit by credit card.
For reservations cancelled within the cancellation deadline, the entire deposit and any prepayment will be refunded by bank transfer net of € 35 for management costs.

Following are the conditions applied in cases of cancellation:
For stays from 23 March to 17 May and from 15 October to 5 November 2023 cancellation is possible without penalty up to 2 days before arrival.
For cancellations or no-shows within 2 days prior to the arrival date, a 100% penalty will be charged.
For arrivals or departures after/before the reserved dates, the total amount of the original reservation will be charged for each booked room.

For stays arriving from 18 May to 14 October 2023, the following conditions will apply:

  • Up to 15 days before the arrival date: free cancellation.
  • Between 14 and 7 days before the arrival date: penalty of 50% of the cost of the booked stay.
  • In the 6 days prior to the date of arrival, no-show, postponed arrival or earlier departure, the full cost of the stay is required for each booked room.

The period of the stay can be changed free of charge up to 15 days before arrival.

Cancellation is possible free of charge for those who book directly at any time in the following situations:

  • In case of possible border closure;
  • If Lombardy were to be classified as a risk area by your local authorities;
  • If a quarantine obligation is imposed before or after your holiday in Lombardy.

A Visa or MasterCard credit card number is required to guarantee your reservation. Remember to include the expiration date.


Small pets are welcome with prior arrangement and at a cost of € 15 per day, excluding food. They have access to the restaurant and bar if they are registered in advance and confirmed by us. However, to ensure the peace and quiet of the guests, they are not allowed to enter the wellness area. If extra room cleaning is required, we reserve the right to charge an additional fee of € 100. Thank you for your understanding.

Payments and bank details

Antica Ceramica Laveno Srl
Banca Monte dei Paschi di Siena S.p.A
Bolzano branch - 270
IBAN: IT21 M 01030 11600 000000764508

You can pay for your stay in cash (up to € 4.999), by debit and credit card (Visa or MasterCard). Bank checks are not accepted.


Travel insurance

A cancellation is never a happy experience for anyone. Protect yourself from unpleasant penalties by signing up for Allianz travel insurance (link here) and enjoy the wonderful anticipation of your holiday in complete serenity.