Useful information

Know before you go

  • Check-in is from 2:00 pm on the day of arrival.
  • Check-out time is by 11:00 am on the day of departure.
  • In case of departure before 7:00 am, please notify us the previous evening.
  • If you wish to extend your stay in the room, late check-out is available on request.
  • We are a non-smoking hotel.
  • Remember that you can also access the wellness area on the day of departure.
  • Complimentary breakfast is provided on the day of arrival.


Cancellation penalties

In order to confirm your reservation, a deposit of 30% of the total amount is required.
In case of cancellations made with less than 7 days notice, or no show, 100% of the total stay will be charged.

 

Cancellation is possible free of charge for those who book directly at any time in the following situations:

  • In case of possible border closure;
  • If Lombardy were to be classified as a risk area by your local authorities;
  • If a quarantine obligation is imposed before or after your holiday in Lombardy.


A Visa or MasterCard credit card number is required to guarantee your reservation. Remember to include the expiration date.

Pets
Small pets are welcome with prior arrangement and at a cost of € 15 per day, excluding food. To ensure the tranquillity of all guests, pets are not allowed to enter the restaurant, bar or wellness area. If extra room cleaning is required, we reserve the right to charge an additional fee of € 100. Thank you for your understanding.

Payments and bank details

Antica Ceramica Laveno Srl
Banca Monte dei Paschi di Siena S.p.A
Bolzano branch - 270
IBAN: IT21 M 01030 11600 000000764508
BIC / SWIFT CODE: PASCITMMBOZ

You can pay for your stay in cash (up to € 2,999.99), by debit and credit card (Visa or MasterCard). Bank checks are not accepted.

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