Covid Safe Hotel

It feels safe like at home

What a pleasure to be able to welcome you back to our retreat on the beautiful waters of Lake Maggiore! A place of natural tranquillity, instilling serenity to the soul and a sense of lightness to the mind. An escape from everyday life and a place to indulge in precious moments of rebirth… Hotel de Charme Laveno.


The health of our guests and staff is an absolute priority for us, an essential factor, a value that involves a solid work ethic and the collaboration of all. Serenity, peace, privacy and space to express yourself have always been some of the main characteristics of our hotel. Safety, constantly tied to discretion, has become a cornerstone. Here is a detailed list of the measures we have taken.


Highlights for 2021

Small & Charming: with only 30 rooms, we guarantee maximum privacy. Far from crowds and in a privileged position, our hotel ensures intimate tranquillity.

Buffet breakfast: accessible only to guests wearing a mask and protective gloves. With an enveloping sense of protection, and at your own leisurely pace, you can taste our delicious local products.

Infinity Pool: you can swim with the feeling of meeting Lake Maggiore and its mountainous backdrop. One dip is enough to experience a sensation of extreme lightness.

Botanical garden: the place where you can relax while walking, reading a good book in the shade of a tree, admiring the lake. This is place where our hotel celebrates the beauty of nature.

La Pergola Terrace: where you can enjoy breakfast, admire the landscape, let your thoughts wander. A terrace that looks like a balcony overlooking the lake, a terrace like a stage for summer.

Location: the hotel is located in one of the least frequented places on the lake. This means uncontaminated nature, peace, silence, free space. In two words: carefree holidays.

Prevention measures

Who can we host
We want to ensure maximum safety and we trust in your understanding as access is allowed only to guests with a body temperature below 37.5° C measured on site with an infrared thermometer and have not had contact with people with the virus for the last 14 days.
Finally, kindly indicate your check-in time so that we can organize your arrival.

Collaborators
All staff undergo a rapid serological test weekly. In addition, the whole team has their temperature checked, complies with the rules established by law and receives specific training. The heart and soul of our hotel is also our staff, so we ask for your cooperation to help protect their health as well.

Services
With the intention of guaranteeing maximum safety without sacrificing the quality of service, we have adopted the following changes:

  • Room service for a fee (€ 10).
  • Possibility to use the infinity pool while maintaining a safety distance of 1.5 m between people who do are not part of the same group.
  • Group access to the Private Charming Spa is allowed to guests of the same family or occupying the same room (by reservation).
  • The Laveno Fitness Factory is open 24 hours a day: the distance to be respected is 2 m.


Use of mask and additional safety measures
To guarantee safety and protect the health of all, we ask you to wear a mask in the common areas and if the safety distance provided by the Region (1 m) is not respected. The same distance is required between the tables and the loungers. Hand sanitizer gel dispensers are found in all common areas.

Advanced security protocols
We have always paid close attention to cleanliness and safety; now we have adapted further by developing a service protocol that provides for the sanitation of the entire structure.

  • Strict cleaning and sanitizing measures for all areas.
  • Room sanitation with nationally approved products after each departure.
  • Suppliers must follow the safety rules set by the hotel and do not have free access to the structure.
  • Air quality: extra inspections on ventilation systems.

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